How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbor.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I like it a lot! Now I can sleep the whole night and my cats don’t climb on me cause they are sleeping in their hammocks! It’s been a couple of days but everything is fine, no complaints. I don’t see any defects of anything like this, the quality of hammocks is quite high!
Well I’ve made a mistake placing it under the kitchen chair, now my cat grabs legs white laying there and play with pieces of clothes! But the hammock is nice, very well made.
Product good, resistant finish and beautiful pattern. Can be used on both sides: one of them is very soft, one plain. This size seems to be good for kittens.
Unfortunately my big fat cat can’t fit it while it’s hanging, so just put it on the chair and it’s fine! The quality is nice, and the design is interesting.
Excellent Product, good workmanship and durable. Can be used on both sides, one being very soft. This size is ideal for adult cats.
My cat, who isn’t really into such stuff (box lovers, you know…) likes it a lot, refuses to leave it and let me clean up))
It’s quite difficult to clean it from fur, but otherwise, for what should I clean it...
Well as soon as I installed this it was immediately occupied by my cat)
Very lovely hammock. Well crafted. For the price very very good
Attached it to my coffee table for the cat. She loves it
Very nice hammock! Very high quality thing!
looks pretty! nice soft material ☺️
Smaller than expected