How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbor.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Everything is as described, very satisfied with the purchase. My 5 months old puppy understood what to do with the bell already on the first day.
Excellent. The sound isn't that high, so it's not terrible for pets. The button is sensitive and sounds with a soft touch of my cat's leg.
The bell is amazing, works well. Paint is good and doesn't chip off immediately after scratches. Recommend
The call is very cool! Reacts to the easy touch, ringing, neatly executed. The cat learned to ring in 30 minutes))
The sound of the bell is like a bicycle, only quieter. It remains to teach the fluffy cat to ask for food)))
great little bell, use it for my dog to ask to go outside for toileting, he can easily push it at 7months
Great call. I plan to use it not only for training the dog, but also to call my husband when sick))
My dog very quickly learned how to use it) asks for food now only this way! Recommend!
Very satisfied. This toy is fun and now I have to teach my dog how to use it.
Everything is fine... I recommend, our dog learned to use it immediately :-)
The quality of the bell is excellent, but the dog is afraid of it
Best gift for my cats, very good quality, I recommend 100%
Good quality and sound is loud enough. I really like it
For my cat it’s too big, it misses the button sometimes.
Very good product works great! Thank You!
Seems very easy to use for a small dog.