The way kitty cleanup
should be.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbor.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Had my doubts that this would be able to capture wood pellet litter (as opposed to Catsan's smaller pieces) but it's great, then just hoover as you go along. Significantly reduces litter being spread beyond the litter tray.
Exactly what I needed to stop my cats turning my bathroom in to a giant litter tray. This mat is brilliant.
Exactly what my apartment needed! These work great and my lazy ass can go long between cleaning them because of how deep they are without my entire apartment getting full of sand.
This tray traps some of the litter from my 2 cats paws as they pass over it, but the rest ends up on the floor as soon as they step off the tray. The attached picture is after being in use for just a few hours! The tray design actually seems to work pretty well, it’s just too small to be effective. The tray is much easier to clean than typical rubber litter mats, which is a plus. On the other hand, because it’s made from a hard plastic it easily slips and slides if you don’t wedge it into place. I’m already putting this away and going back to the rubber mat I previously used.
I have tried so many systems and mats for litter. In a new phase of trying out new products because I’m spending way too much time handling litter mess with an aging cat. The highlight of this item is ease of cleaning. Clumped litter that clogs the holes is easily rinsed off. The two parts separate really easily. The reason for four stars is it takes a few tries for me when I slide the 2 pieces back in place and the odd shape, it would be nice to have a tapered end that goes under the litter box.
This is my first tracking mat so I tried to pick one that was good and also affordable. I like that I no longer step on litter or have to constantly sweep litter. It falls in between the holes and I just empty every few days back into the litter box.
I would give it 10 stars if I could! Moxie and a new kitten just walk over it like it’s not there and it collects all litter.
I love this mat! It did come folded but a quick heating with the hair dryer along the folds and it lays flat.
It’s definitely a durable litter mat. However sometimes my cat would pee on it making it a pain to have to take outside and hose off, which isn’t an option in the winter months. If that wasn’t an issue then yes this would be a fine mat. But I ended up replacing this with a machine washable mat to make life easier.
Excellent product! I’m very impressed with this concept. I have 3 cats right now, and one idiot will pee outside the box if I put too much litter in. In the past it would make a mess. And cat urine is horrible. I was worried when I first saw the urine on this Matt, but carefully moved it outside, rinsed with a house threw some dawn and bleach on it, let it sit for 20 min, and rinsed it again. I then left the Matt outside over night hanging upright to drip dry and it was perfectly clean the next morning. Seriously can’t beat how easy it is to clean up. It empties easily with dry litter, and collects it with ease. I have way less tracking out of my laundry room with litter. I’m actually disappointed I haven’t had this product longer. Because my life would have been a lot easier. From here on out, I will always own one of these. Hands down, best pet product I have ever owned.