How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbor.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
My cat doesn't like any other combs, brushes or even those glove things with bumps on them but she likes this comb and it gets out a lot of fine hairs. Granted, she's a short-hair so I'm not using it on knots like a longer haired cat can have, but i think if you use this every day, it would help prevent those knots and even untangle them once they start. It's gentle and ergonomic.
Both my cars loves this! If I pick it up when my female cat is across the room, she runs and jumps on my lap begging to be combed. It seems fairly well made, but is completely plastic so time will tell on how it holds up. It combed through the matts that my male cat seems to get daily very nicely.
This little thing is amazing!! My rather aloof cat , Emmett resisted any attempt to brush him usually more interested in trying to eat what ever I was using. He is CRAZY about this! He lets me know when he wants to be groomed now, which is anytime I’m laying on the couch, he just sits and let’s me “ brush” him, actually purring with contentment!! I am truly in awe of how this Well small, convienient idevice works. Worth the small unvestment
Doesn't prick the cats, they love it and I love it too! Managed to comb alot of fur out, incredible!
It works for the moment but it's not a good brush to remove all hair from the cat
My cats go crazy over this comb. They are short haired but still shed a lot so this helps!
I wasn't impressed with this when it arrived But my cats love it! I thought the comb tines would be more rubbery but it's plastic. However the plastic is not sharp as it is on some of the other combs I've purchased. I have a party pack of cats- ranging from 2 to 10 and when I start combing one they all come running.
My cat really likes this comb & it helped remove a lot of loose hair & dander.
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
My cat is 9 years old and I have tried many brushes and combs over the years which he has not liked. If he does not like something he will not allow me to use it. This comb he loves it! He will even ask for me to use it.
It works as discribed but there's a little hair that flies away.
I have used multiple combs on two cats, they both tend to bite other combs I comb their hair, but with shell shaped combs they bite much less, and stays steady and calm when I comb! This comb is a bit hard, with not much elasticity, but it can still do a good job getting hair down.
My cat usually doesn't like a small flea comb but she really loves this one - it doesn't pull too hard on her hair.
Can’t seem to really like it that’s unusual. These cats don’t like to be brushed. I wish it was a little bit bigger or my hand was smaller. It doesn’t pull on the fur. Harvests quite a bit! I would definitely buy one that was larger if they offered it.
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
It's fantastic my kittens love it.They were not keen on being brushed until this came now they when i pick up the brush they come up to me and sit down waiting.Plus it's so easy to get all the fur off in one go no faffing about.
It’s a good comb , but it still doesn’t get the mats out of long haired cats . It’s good for short hair cats I’m sure . I still have to use my shed monster brush , and a regular comb .
You can stroke either way, turn it around and it is light massager. My cat calms immediately with it.
Oh my goodness! This works so, so well on my cats!! They love it, and I love that their coats look so healthy!!
My 16 year old cat loves this comb. It is the best one I have found over the years. Recommend!!
Cool! My cat got nervous the comb massager, and when I gently remove her hair she feel calm
Great! My cat loves it and leaves his fur soft and shiny
It removes loose hair and dander very easily.my grouchy kitty will sit still to be brushed now!
Still trying to coax my cat into getting groomed,she hates it,but better than other cat brushes I’ve tried.
Not as rubbery as I was hoping but it works. The comb is great though.